Customers to ensure the Physical inspection of the consignment(Outer Box) at the time of receipt of goods & If found damaged, same need to be notified immediately to our customer care executive at +91-(064) 332-1233 or mail us at firstname.lastname@example.org
Damage claim will be approved if the product is returned only within 7 days from the date of the invoice.
DOA/Functional defect cases will be treated as per the warranty of the product purchased.
Damaged cases will be considered only on bill to address in invoice not for shifted address.
All Damaged / DOA to be sent back to Dyanora in the original Box with complete accessories supplied with the product.
Claim will be rejected If damage is done due to misuse, mishandling, excessive mains input voltage, voltage fluctuation, burnt or damage caused due to natural calamities.
Serial No. of the Product & Serial No. of box should match only then the claim will be approved.
Warranty seal on the TV should be intact, if found to be Tampered/Scratched then the claim will be rejected.
DOA policy is limited to the product only & not for its accessories.
Invoice to be provided while claiming for DOA/ Damaged.
If any call is found to be logged with Dyanora & customer claims DOA for same serial number of product then claim for the said product will be rejected.