• Customers to ensure the Physical inspection of the consignment(Outer Box) at the time of receipt of goods & If found damaged, same need to be notified immediately to our customer care executive at 1800 1213 3034 or mail us at customercare@dyanora.in
• Product replacement will be done with in 7 days from date of delivery if the product is found to be broken and the proof of the same is given in form of unboxing video and the pictures of the broken product on the date of delivery.
• DOA/Functional defect cases will be treated as per the warranty of the product purchased.
• Damaged cases will be considered only on bill to address in invoice not for shifted address.
• All Damaged / DOA to be sent back to Dyanora in the original Box with complete accessories supplied with the product.
• Serial No. of the Product & Serial No. of box should match only then the claim will be approved.
• Warranty seal on the TV should be intact, if found to be Tampered/Scratched then the claim will be rejected.
• DOA policy is limited to the product only & not for its accessories.
• Invoice to be provided while claiming for DOA/ Damaged.
• If any call is found to be logged with Dyanora & customer claims DOA for same serial number of product then claim for the said product will be rejected.